At Amorieg, we understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring fast and efficient order fulfillment.
1. Canceling an Order
- To request a cancellation, please contact us at support@amorieg.com as soon as possible.
- If the order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
- If the order has already shipped, you may:
- Reject the delivery upon arrival
- Or return the item within 28 days of receipt (see Return & Refund Policy)
Note: Shipping charges are non-refundable once the order has been dispatched.
2. Order Modifications
- Order changes (such as item, address, or quantity updates) are allowed only before shipment.
- For modification requests, email support@amorieg.com immediately after placing the order.
- Once shipped, no modifications can be made — you can instead return the order after delivery.
3. Order Processing Timeline
- Orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
- Once the shipping label is created and the order is in transit, it becomes ineligible for cancellation or modification through our system.
4. Returns After Shipment
- If your order has shipped but you no longer wish to keep it:
- You may return it within 28 days of receiving the item, following our Return & Refund Policy
- Items must be unused, in original condition and packaging
- Refunds are issued within 8–10 business days after receiving and inspecting the return
5. Need Help?
If you have questions, concerns, or wish to cancel an order, our support team is ready to help:
Email: support@amorieg.com
Your satisfaction is important to us, and we are committed to providing a smooth and flexible cancellation process.