For orders placed through https://amorieg.com
1. When will my order ship?
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once shipped, standard U.S. delivery takes 4–7 business days.
2. How much does shipping cost?
We charge a flat shipping rate of $4.99 for all domestic (U.S.) orders.
3. What payment methods do you accept?
We accept:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club)
- PayPal
All payments are securely encrypted and processed in compliance with PCI DSS standards.
4. Can I cancel or change my order?
Yes—orders can be canceled or modified only if they have not yet shipped.
Please email support@amorieg.com as soon as possible for assistance.
5. How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
You can use this number to monitor the status of your delivery through the carrier’s website.
6. What is your return policy?
We accept returns within 28 days of receiving the product, provided that:
- Items are unused and in original packaging
- Return shipping costs may apply, unless the product is defective or incorrect
To initiate a return, email: support@amorieg.com
7. When will I receive my refund?
Refunds are processed to your original payment method within 5–10 business days after your returned item is received and approved.
8. Can I update my shipping address after placing an order?
Yes—you may update your shipping address before your order is processed or shipped.
Please contact us immediately at support@amorieg.com for changes.
9. What should I do if I receive a wrong or defective item?
We’re sorry for the inconvenience.
Please contact support@amorieg.com with:
- Your order number
- A photo of the item
We will resolve the issue promptly with a replacement or refund.
10. How can I contact customer support?
For any questions about orders, payments, returns, or shipping, reach out to:
Email: support@amorieg.com