Ordering
1. Can I cancel or modify an order after it has been placed?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify an order, please contact us immediately. We will do our best to accommodate your request, but once an order has been shipped, modifications or cancellations are not possible.
2. How will I know if my order has been successfully placed?
After placing your order, you will receive an order confirmation email containing your order details and purchase summary. If you do not receive this email within 24 hours, please contact our customer support team for assistance.
Shipping
1. How long will it take for my order to arrive?
Delivery times depend on your location. Standard shipping typically takes 4-7 business days.
2. Can I track my order?
Yes! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your shipment and estimated delivery date.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days from date of receipt. The item must be unused, in its original packaging, and accompanied by proof of purchase. To request a return or refund, please contact our customer support team at [email protected].
2. How long does it take to receive a refund?
Once we receive your returned item, we will process the refund within 8-10 business days, depending on your payment provider for the refund to reflect on your account.
Order Cancellation
1. Can I cancel my order after it has been shipped?
If the order has already shipped, you may refuse delivery, and we will process a refund (excluding shipping fees) once the package is returned.
2. Is there a fee for canceling an order?
No, we do not charge a cancellation fee. However, if your order has already been shipped, you be responsible for return shipping costs.
Payment
1. What payment methods does Amorieg accept?
We accept a variety of secure payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, JCB, Diners Club, Discover)
- PayPal
You can select your preferred payment method at checkout.
Customer Support
1. How can I contact customer support if I have a question or concern about my order?
You can reach our customer support team via:
Email: [email protected]
Thank you for choosing Amorieg! If you have any additional questions, please don’t hesitate to reach out to our support team. 😊