At Amorieg, customer satisfaction is our priority. If you’re not fully happy with your purchase, our return and refund process is designed to be clear, fair, and hassle-free.
1. Eligibility for Returns
You may request a return within 28 days of receiving your order if the item:
- Is unused
- Remains in its original packaging
- Is not a final-sale or non-returnable item (e.g., gift cards)
To begin your return, please email us at support@amorieg.com with your order number and reason for return.
2. Return Approval & Instructions
Once we receive your request, we will review it and reply with instructions for return shipping.
Please do not send items back without authorization, as we may not be able to process unapproved returns.
3. Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we will cover return shipping.
- If the return is due to preference or change of mind, you may be responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt without tracking.
4. Refund Processing
Once your returned item is received and inspected, we will notify you via email.
If the return is approved:
- Your refund will be issued to the original payment method
- Processing may take 5–10 business days, depending on your bank or payment provider
In some cases, a partial refund may be applied if the item shows signs of use or damage.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized orders
- Clearance or final-sale items
- Gift cards
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First check your bank account again
- Then contact your credit card company or payment provider
- Finally, if the issue persists, contact us at support@amorieg.com
We’ll help resolve the issue as quickly as possible.
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please email us with a photo of the item and your order number. We will provide next steps accordingly.
8. Contact Us
For any return or refund questions, contact our support team:
Email: support@amorieg.com
We’re happy to assist and will respond promptly.
9. Policy Updates
We may update this policy from time to time.
Changes take effect once posted on this page.
Please check back before initiating a return or refund request.