At Amorieg, we prioritize your satisfaction. If you are not fully happy with your purchase, we offer a straightforward and supportive return and refund process to ensure a positive experience.
1. Return Eligibility
We accept returns for both defective and non-defective products.
- Return Window: Within 28 days of receiving your order
- Condition Requirements:
- Items must be unused
- Must be returned in original condition and packaging
How to Initiate a Return:
Email support@amorieg.com with the following:
- Your order number
- Reason for return
- Photos, if applicable (especially for damaged or incorrect items)
2. Return Shipping
Return shipping costs are the customer’s responsibility unless:
- The product is defective, or
- The product received was incorrect
Upon return approval, we will provide instructions. Prepaid return labels are issued only for defective or incorrect orders.
3. Exchanges
We support exchanges for reasons such as size, color, or product replacements.
To request an exchange:
- Contact support@amorieg.com
- Our team will guide you through the process and provide shipping instructions
4. Refunds
After receiving and inspecting your returned item:
- Refunds will be issued to the original payment method
- Processing time: Typically within 5–10 business days
- Additional time may be needed depending on your bank or card issuer
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or wrong:
- Notify us within 28 days
- We will offer either:
- A replacement (with free shipping), or
- A full refund, based on your preference
6. Customer Satisfaction Guarantee
If you’re not completely satisfied with your order for any reason:
- Please reach out to us at support@amorieg.com
- We are committed to resolving concerns fairly and promptly
7. Questions & Support
For all return, refund, or exchange-related inquiries:
- Email: support@amorieg.com
Thank you for choosing Amorieg.
We value your trust and are here to ensure your satisfaction with every order.