At Amorieg, we strive to ensure your complete satisfaction with every purchase. If you are not fully happy with your order, our return and refund policy is designed to be clear, fair, and easy to follow.
1. Returns
- Accepted: Yes, we accept returns for both defective and non-defective products.
- Return Window: Products can be returned within 28 days from the date of receipt.
- Return Process:
Please email [email protected] with:- Your order number
- The reason for return
- Any relevant photos or information
- Return Label:
Return shipping is the customer’s responsibility. Customers are responsible for return shipping costs unless the product is defective or incorrect.
2. Exchanges
- Accepted: Yes, we accept exchanges.
- If you need a different size, color, or replacement item, contact [email protected] to initiate the exchange process.
Our support team will provide instructions and guide you through the exchange.
3. Refunds
- Once we receive and inspect the returned product, a refund will be processed to your original payment method.
- Processing Time: Refunds are typically issued within 8-10 business days after receipt of the returned item.
Depending on your bank or card issuer, additional processing time may apply.
4. Defective or Incorrect Items
- If you receive a defective or incorrect product, please notify us within 24 hours of delivery.
- We will offer a free replacement or a full refund, depending on the issue.
5. Customer Satisfaction Guarantee
- If you’re not completely satisfied with your purchase, reach out to our team at [email protected].
We’re committed to resolving your concerns and ensuring a positive shopping experience.